Everything you need to know.

PetBook is a digital platform that gives every pet a permanent online identity tied to their microchip. It combines a free pet profile and QR tag with a microchip registry, lost pet recovery network, and optional social features for owners. For professionals, it offers shelter management tools and a veterinary practice operating system (Vet Pro).

Yes. The Forever Free tier includes a permanent digital pet profile, microchip registration, QR code generation, basic medical record storage, community lost pet alerts, and profile visibility controls. There are no time limits or hidden fees on the free tier.

Sign up at /login using email and password or Google OAuth. You can choose between a personal account or a shelter account during registration.

Yes. The free QR code generator at /free-qr works without logging in. You just enter your pet's name, species, microchip ID, and email. The QR code is permanent and your pet's profile can be claimed later by creating an account with the same email.

Personal accounts for pet owners, Shelter accounts for rescue organizations (with bulk management tools), and Vet accounts for veterinary clinics. Service providers — sitters, walkers, groomers, and trainers — can be assigned to pets directly from their management page, making scheduling and appointment booking seamless for both providers and pet owners.

Use the 'Forgot Password' link on the login page. Recovery codes will be sent to your email to reset it.

Yes. PetBook for Android and iOS is pending app store verification and will be available for download soon.

Each profile stores the pet's name, species (dog/cat/other), breed, color, date of birth, weight, spay/neuter status, allergies, vet clinic information, notes to finder, owner contact info (name, phone, email), and profile photos. All fields are optional — you only fill in what you want.

No. You can create a pet profile without one and add the microchip ID later. However, linking a microchip makes the profile permanent and enables the federated lookup across multiple registries if your pet gets lost.

Yes. The 'pending chip' option lets you create the full profile now and add the microchip ID once it's implanted. The profile and QR code work immediately.

PetBook searches its own registry and is actively working to unify HomeAgain, Avid, AKC Reunite, 24PetWatch, PetLink, Fi Nano, and other registries into a single lookup.

The profile stays permanently tied to the microchip. Ownership can be transferred to the new owner, preserving the pet's full history — medical records, photos, and all data. Nothing is lost.

Yes. By default, profiles are public — your pet's QR code links directly to their public page so anyone who scans it can see their info. When you're signed in, you get access to an enhanced version of the page where you can post updates, edit the profile, share photos, and manage settings.

There are two ways. If you sign up and register your pet, a free QR code is generated automatically for every pet on their profile. If you don't want to create an account, go to /free-qr, enter your pet's name, species, microchip ID, and email — PetBook generates a unique QR code you can download, print, or share. Either way, the QR code never expires and always points to the latest profile data.

Yes, if you register with a microchip — the QR code is permanently tied to it and never needs to change. Profile updates (photos, contact info, etc.) reflect immediately on scan. If you register without a microchip first, the QR code will update once you add the microchip later, then become permanent.

The PetBook QR Tag ($25) is a durable, waterproof, custom-printed double-sided collar tag with your pet's unique QR code. The Fi Series 3+ GPS Collar ($175, MSRP $250) adds live GPS location tracking, escape alerts, fitness monitoring, and LTE-M connectivity. The Fi Nano Microchip ($25) is an ISO-compliant chip with lifetime registration on both PetBook and Fi networks.

Scanning the QR code opens the pet's public profile page, showing the pet's name, photo, and any information you've chosen to display. If the pet is marked as lost, the scanner sees an alert and can contact you or local shelters directly.

Yes. Physical QR Tags can be customized with different designs, colors, and your own uploaded images or pet photos during checkout.

Toggle your pet's status to 'Lost' from their profile. PetBook immediately notifies nearby community members, sends alerts to local shelters, and triggers a notification whenever the pet's QR tag is scanned (including the GPS location of the scan). The system also marks the pet as lost in the federated microchip lookup.

Nearby PetBook community members within your area receive a push notification. Registered shelters in your region are also alerted. Anyone who scans your pet's QR code sees a prominent lost-pet alert with your contact instructions.

Yes. Lost pet alerts are included in the Forever Free tier. There are no additional costs for flagging a pet as lost or notifying the community.

You can store vaccination dates, vet visit history, allergies, behavioral notes, clinical notes, and file attachments (lab results, imaging). Records can be linked to a specific veterinary clinic.

Yes. Medical data is protected with enterprise-level encryption. Even on the free tier, your pet's health information is secured.

Yes. You can invite your vet by email from your pet's edit page. The vet receives an invitation to claim the connection and access your pet's medical records. You can revoke access at any time.

Yes. The Pet Lover tier supports multiple-owner household access, allowing family members or co-owners to manage the same pet profile.

Digital pet profile and identity, microchip registry and lookup, basic medical record storage, community lost pet alerts, QR code generation, custom pet merchandise access, and public/private profile controls. No expiration. No credit card needed.

Everything in Forever Free, plus rich social adventure logs, unlimited photo and video uploads, priority community support, exclusive partner discounts, advanced health tracking, and multiple-owner household access.

Rescue Pro ($50/month per organization) is coming soon. It will include all Pet Lover features organization-wide, bulk profile management, ownership transfer system, team member collaboration, adoption inquiry dashboard, verified organization badge, and custom branding.

Vet Pro is a full veterinary practice operating system (ERP) currently in private beta. It includes integrated patient records, clinical identity sync, client communication, inventory and pharmacy management, smart appointment scheduling, billing and insurance claims, and multi-clinic enterprise support. Pricing is targeting $149/month per clinic for up to 6 users, with additional seats at $9/month each. Join the waitlist at /vet-registration.

Yes. There are no long-term contracts. Downgrading reverts your account to the Forever Free tier. You keep all your pet's data and profiles.

Stripe handles all payment processing on PetBook. Subscriptions (Pet Lover, Rescue Pro, Vet Pro) are billed through Stripe and managed from your billing settings. For the community marketplace, service providers connect their own Stripe accounts so payments go directly to them — PetBook never holds provider funds. This means bookings are processed securely end-to-end without PetBook acting as a middleman on transactions.

Communities are location-based networks where pet owners can book appointments with local providers (sitters, walkers, groomers, trainers), find playdates and neighborhood meetups, discover adoptable pets from local shelters, and follow other pets' adventures.

Community features launch in select cities first. Providers and pet owners in active cities can connect, book services, and arrange meetups. /petbook-communities shows which cities are supported.

Browse providers in your community, view their profiles and ratings, check availability, and book appointments directly through the platform. There are no middlemen or commissions — you connect directly with the provider.

After booking and completing a service, you can rate the provider on a 5-star scale and leave a review. Reviews are public and help the community make informed decisions.

Yes. Shelters post adoptable pets with detailed profiles, photos, and adoption information directly to the local community feed. You can browse available animals and contact the shelter through the platform.

Shelters can upload hundreds of pets at once using a CSV file or the dynamic batch form. Download the template, fill in pet details (name, microchip, species, breed, color, etc.), upload, and PetBook creates profiles for all of them. Validation reports tell you if any rows have errors.

One click transfers the full profile — including medical history, photos, and records — to the adopter. The microchip link stays intact. The shelter maintains a connection for post-adoption support if both parties agree.

Yes. Assign specific pets to volunteers or staff with granular permission roles. Everyone gets the access they need without compromising data security.

Yes. Every pet registered through a shelter account automatically gets a QR code that can be printed and attached to kennels, adoption materials, or collars.

Vet Pro is a cloud-based veterinary practice operating system currently in private beta. It replaces legacy practice management software with unified patient records, AI-driven scheduling, inventory and supply chain management, revenue operations (billing, insurance claims), and multi-clinic enterprise support.

Yes. Vet Pro supports migration from 20+ legacy practice management systems. The concierge team handles the data import.

Join the waitlist at /vet-registration. We are rolling out to select clinics during the private beta phase.

Target pricing is $149/month per clinic for up to 6 users, with additional seats at $9/month each. Subscription and billing are managed through Stripe. This is the target during the beta period and may adjust at general launch.